Business Terms

Introduction & Agreement

These are the terms which apply to any individual accessing the London School of Sales Ltd (LSOS) Learning Management System, E-Learning courses and Coaching Programmes through the webiste. The agreement for the services accessed is made between the individual (“learner”) and London School of Sales Ltd (“LSOS”, “we” or “our” or “us”). The company is registered in England and Wales under company number 12262940.

These terms apply to learners purchasing off the shelf programmes available on the website. Any person signing up confirms that they have the authority to do so and who we expect to be the same person during the lifetime of the agreement . 

Programme start date

A learner can register for our programmes at any time in the month. A learner will be liable to pay for the registration fees detailed on our website for our paid for programmes, but not our free programmes.

Once payment has been processed the learner will receive an email with their registration and password details. These details can be used to access the E-learning programmes directly via the LSOS Learning Management System (LMS). For the coaching elements please refer to the Coaching section.


A learner signing up to the E-learning with Coaching programme will be contacted via email following registration.

For learners on the annual programme the sales coach will agree and schedule dates for each session up front.

For learners on the pay monthly plan the sales coach will agree timings for the subsequent coaching session at the end of the current session.

If a learner is unable to attend a previously arranged session, and provided the learner has given adequate prior notice, the sales coach will make best efforts to reschedule the session. In the event that the sales coach has been unable to reschedule the session no refunds will be provided.

In addition to understanding the learner objectives, and unless explicitly agreed in advance, or if a bespoke coaching programme has been purchased each coaching session will include:

  1. Review of previous actions/module content and planning for future sessions.
  2. A follow up of recommendations, next steps or further reading to bridge knowledge gaps.
  3. Our commitment on supporting each sales manager and helping them realise their potential


Access rights

Access to the LSOS LMS is provided on a license basis and under no circumstances should any content be copied, shared, or distributed for any purpose without the prior consent of LSOS.

Payment terms and billing

A learner signing up to our programmes via the website will be granted online access as soon as they register or when the advertised programme start date commences; and when payment details (if required) and/or voucher code (if applicable) have been entered.

If required, learners will be asked to provide a credit, charge or debit card number from a card issuer that LSOS accept in order to activate the Programme. You are also authorising to comply with the terms of any third-party companies we use to accept payment. We currently use Stripe Payments Europe Ltd to process our payments and payments are subject to their Terms and Conditions which are available on their website

If required, you hereby authorise LSOS to charge your specified payment method as a one-off charge in advance for any paid Programmes. You authorise the issuer of your selected payment method to pay the amount specified on the Programme you are opting for without requiring a signed receipt. You authorise LSOS to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You acknowledge and agree that LSOS will not have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge or place on hold your specified payment methods.

For enterprise company access or bespoke programmes (eg. coaching) a separate agreement including the statement of work and invoice will be issued. All invoices will be payable within 7 days from date of issue.

Failed Payments

For pay monthly learners, should a payment be declined by the card issuer, LSOS will attempt to charge the card on two more occasions. If payment fails on the third attempt, then LSOS will cancel the chosen Programme and access will be revoked. LSOS can re-instate access providing the remaining balance is paid upfront.


For all partners, an invoice will be issued by LSOS together with a contract which has been mutually agreed and signed by both parties.

Please note the terms may differ for partners. If a learner is studying via a partner, they should in the first instance contact the partner they purchased the programme from for any specific terms.

If we issue Partner Voucher Codes to use/distribute and they fail to pay for the Voucher Codes, we reserve the right to cancel these Codes with immediate effect.


LSOS reserves the right to deny applications and programme fees.


LSOS reserves the right to update these terms and conditions. Any such modifications will only apply upon notification of those changes to the learner via email communication.

Data Protection

LSOS is committed to protecting your privacy. The information you provide on registration and for subscribing to our programmes will be safeguarded by LSOS who may also use your data to keep you informed of relevant products and services. By using our services, you agree for us to the use of the data collected in accordance with our Privacy Policy (available on our website). If you object to being contacted, please contact:

Cancelling your Programme

A learner paying via the monthly plan options has the right to cancel their subscription at any time through the LSOS Learning Management System. Upon cancellation the learner will continue to have access for the remaining period of that month until the day on which the next scheduled payment was due to be taken.

For learners that have paid a discounted rate in advance for twelve months access, no cancellations will be accepted.

For bespoke programmes please refer to the statement of work and any specific terms that may have been agreed.

Once the Programme has been accessed by a learner, this indicates acceptance of service to these terms and conditions and no refunds will be issued.


  1. LSOS can terminate the provision of the Services provided immediately if you:
    1. Commit a material breach of your obligations under these Terms and Conditions; or
    2. Fail to make pay any amount due under the Contract on the due date for payment; or
    3. Are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
    4. Enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
    5. Convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed, or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.


If you wish to register a complaint please email the LSOS at  We will assess your complaint and aim to respond within 7 days.


Force Majeure

LSOS shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.


Indemnity & Limitation of Liability

The learner shall indemnify LSOS against any direct loss, damage, cost, liability or expense that arises out of third-party legal action or claims taken against LSOS in connection with the programmes provided.

LSOS shall have no liability for any indirect loss and /or expense (including loss of profit, loss of chance or opportunity) which may be suffered arising out of a breach of the agreement by us and save as specifically set out, all liability on our part is limited to the total amount already paid by you under the agreement, or to the value of the loss, whichever is smaller.

LSOS provides information and advice through the programmes offered. LSOS cannot be responsible for any inaccuracy in information provided to us by you and you agree and understand that you are responsible for the consequences of anything resulting from the provision of inaccurate information and you agree to indemnify us against any loss or damage resulting.

It is for you to decide whether or not to accept the advice. We accept no liability for any loss or damage sustained which is consequent upon any use made by you of any information, opinions and advice given by us, whether such loss or damage be direct or indirect.

All warranties and conditions, whether implied by statue or otherwise are excluded from this agreement provided that nothing in the agreement shall restrict or exclude liability for death or personal injury caused by our negligence.


Intellectual Property

LSOS reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.



This agreement is governed and shall be construed in accordance with the Law of England and the parties shall submit to the exclusive jurisdiction of the English Courts



Customers can contact London School of Sales Ltd by:



London School of Sales Ltd,

4th Floor, Silverstream House.

45 Fitzroy Street,

London, W1T 6EB

LSOS Terms and Conditions of Business v2 updated 170820