London School of Sales Ltd
Terms and Conditions of Business

Introduction & Agreement

These terms apply to any individual accessing the London School of Sales Ltd (LSOS) Learning Management System (LMS), E-Learning courses and Coaching Programmes through the LSOS’s website or via their own organisations LMS provider system. The agreement for the services accessed is made between the individual (“learner”) or licencing organisation (“business”, “businesses”) and London School of Sales Ltd (“LSOS”, “we” or “our” or “us”). LSOS is registered in England and Wales under company number 12262940.

These terms apply to individuals accessing E-learning courses or programmes whether directly from the LSOS website or through businesses who have purchased enterprise licences on behalf of their employees. Any individual signing up to access E-learning courses or programmes confirm that they have the authority to do so and the licence granted to the individual by LSOS or the business is personal to the individual and is not transferable to any other person.

Programme Start Date

A learner can register for our E-learning courses or programmes at any time in the month. A learner will be liable to pay for the registration fees detailed on our website for our paid for E- learning courses or programmes, but not our free E-learning courses or programmes.

Once payment has been processed the learner will receive an email with their registration and password details. These details can be used to access the E-learning courses directly via the LSOS Learning Management System (LMS). For the coaching elements please refer to the Coaching section.

A business can purchase licences at any time in the month. Once the order has been processed and access granted, the business will be able to administer the relevant licences to individuals within their organisation LMS directly.


A learner signing up to the E-learning with coaching programme will be contacted via email following registration.

For learners on the annual programme the sales coach will agree and schedule dates for each session up front.

For learners on the pay monthly plan the sales coach will agree timings for the subsequent coaching session at the end of the current session.

If a learner is unable to attend a previously arranged session, and provided the learner has given adequate prior notice, the sales coach will make best efforts to reschedule the session.

In the event that the sales coach has been unable to reschedule the session no refunds will be provided. In addition to understanding the learner objectives, and unless explicitly agreed in advance, or if a bespoke coaching programme has been purchased each coaching session will include:

  1. Review of previous actions/module content and planning for future sessions.
  2. A follow up of recommendations, next steps or further reading to bridge knowledge gaps.
  3. Our commitment on supporting each sales manager and helping them realise their potential
Access Rights

Access to the LSOS E-learning courses is provided on a licence basis to named individuals and under no circumstances should any content be copied, shared, or distributed for any purpose without the prior consent of LSOS.

Payment Terms and Billing

A learner signing up to our E-learning courses via the LSOS website will be granted online access as soon as they register or when the advertised programme start date commences; and when payment details (if required) and/or voucher code (if applicable) have been entered.

If required, learners will be asked to provide a credit, charge or debit card number from a card issuer that LSOS accept in order to activate the Programme. You are also authorising to comply with the terms of any third-party companies we use to accept payment. We currently use Stripe Payments Europe Ltd to process our payments and payments are subject to their Terms and Conditions which are available on their website

If required, you hereby authorise LSOS to charge your specified payment method as a one-off charge in advance for any paid E-learning courses. You authorise the issuer of your selected payment method to pay the amount specified on the E-learning course you are opting for without requiring a signed receipt. You authorise LSOS to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You acknowledge and agree that LSOS will not have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge or place on hold your specified payment methods.

For enterprise company access or bespoke programmes (eg. E-learning with coaching) a separate Order Form and invoice will be issued. All invoices will be payable within 14 days from date of issue.

Failed Payments

For pay monthly learners, should a payment be declined by the card issuer, LSOS will attempt to
charge the card on two more occasions. If payment fails on the third attempt, then LSOS will cancel
the access to the chosen E-learning courses and the licence will be revoked. LSOS can re-instate
the licence providing the remaining balance is paid upfront.


For all partners, an invoice will be issued by LSOS together with a contract which has been mutually agreed and signed by both parties.

Please note the terms may differ for partners. If a learner is studying via a partner, they should in the first instance contact the partner they purchased the programme from for any specific terms.

If we issue Partner Voucher Codes to use/distribute and they fail to pay for the Voucher Codes, we reserve the right to cancel these Codes with immediate effect.


LSOS reserves the right to deny applications and programme fees.


LSOS reserves the right to update these terms and conditions. Any such modifications will only
apply upon notification of those changes to the learner via email communication.

Data Protection

LSOS is committed to protecting your privacy. The information you provide on registration and forsubscribing to our E-learning courses or programmes will be safeguarded by LSOS who may alsouse your data to keep you informed of relevant products and services. By using our services, youagree for us to the use of the data collected in accordance with our Privacy Policy (available on ourwebsite). If you object to being contacted, please contact:

Cancelling Your Programme

A learner paying via the monthly plan options has the right to cancel their subscription at any time through the LSOS Learning Management System. Upon cancellation the learner will continue to have access for the remaining period of that month until the day on which the next scheduled payment was due to be taken.

For learners that have paid a discounted rate in advance for three or twelve months licence, no cancellations will be accepted.

For bespoke programmes please refer to the Order Form and any specific terms that may have been agreed.

Once the Programme has been accessed by a learner, this indicates acceptance of service to these terms and conditions and no refunds will be issued.

  1. LSOS can terminate the licence immediately if you:
    • Commit a material breach of your obligations under these Terms and Conditions; or
    • Fail to make payment of any amount due under the Contract on the due date for payment; or
    • Are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
    • Enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
    • Convene any meeting with your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed, or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

If you wish to register a complaint please email the LSOS at

LSOS will assess your complaint and aim to respond within 14 days.

Force Majeure

LSOS shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

Indemnity & Limitation of Liability

The individual or business shall indemnify LSOS against any direct loss, damage, cost, liability or expense that arises out of third-party legal action or claims taken against LSOS in connection with the E-learning courses or programmes provided.

LSOS shall have no liability for any indirect loss and /or expense (including loss of profit, loss of chance or opportunity) which may be suffered arising out of a breach of the agreement by us and save as specifically set out, all liability on our part is limited to the total amount already paid by you under the agreement, or to the value of the loss, whichever is smaller.

LSOS provides information and advice through the programmes offered. LSOS cannot be responsible for any inaccuracy in information provided to us by you and you agree and understand that you are responsible for the consequences of anything resulting from the provision of inaccurate information and you agree to indemnify us against any loss or damage resulting.

It is for you to decide whether or not to accept the advice. We accept no liability for any loss or damage sustained which is consequent upon any use made by you of any information, opinions and advice given by us, whether such loss or damage be direct or indirect.

All warranties and conditions, whether implied by statue or otherwise are excluded from this agreement provided that nothing in the agreement shall restrict or exclude liability for death or personal injury caused by our negligence.

Intellectual Property

LSOS reserve all copyright and any other intellectual property rights which may subsist in any licence or training programme (including E-learning or coaching) supplied. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.


This agreement is governed and shall be construed in accordance with the Law of England and
the parties shall submit to the exclusive jurisdiction of the English Courts


Customers can contact London School of Sales Ltd by:


London School of Sales Ltd,
4th Floor, Silverstream House.
45 Fitzroy Street,
London, W1T 6EB

LSOS Terms and Conditions of Business v3 updated 110422