How Hunters Developed Their Sales Manager with LSOS

Hunters was founded in 1992 on the principles of excellent customer service, unrivalled pro-activity and achieving the best possible sales results for their customers. Since then, it has grown into one of the UK’s largest franchised estate agency groups.

Hunters opened its first franchised branch in 2006. Now they have a national network with over 200 offices across the country, including London, Bristol, Midlands, Manchester and East Anglia.

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Goals & Challenges


LSOS and Anand agreed on a solution plan that could transform Wiktoria into a manager who could manage all business processes of an estate agency, create short and long-term strategies, and bring practical solutions to daily life challenges. This plan was shaped by Wiktoria’s priorities, goals and needs, as well as Anand’s.

“Fully recommend this programme. It’s been an amazing help with self-development. Vinit Shah has been amazing with his follow-up calls and discussing the progress! Thank you.”

Wiktoria Kucharska

The training solution presented to Hunters Harrow for Wiktoria included:

Over 12 months, Wiktoria spent time completing the nine e-learning modules that focused on developing her soft (human) skills. Some of the soft skills that Wiktoria aimed to develop were:

Each month she would have a call with a sales coach to validate her understanding and discuss live examples of where she had implemented the learnings or was struggling to process her thoughts.

The one-on-one coaching allowed her to express herself, openly discuss her views, and rationalise the training process. The thoughtful discussion and space to share differing opinions allowed Wiktoria to develop a strong mindset to support her growth and development as a manager and leader.


Wiktoria has enhanced her human skills and developed into a confident and empathetic sales manager who is results-focused and able to manage Anand’s expectations whilst ensuring day-to-day operations proactively. The team she is managing is now consistently developing their skills and motivated to exceed targets.

With the help of the LSOS sales management training, Wiktoria was able to achieve the following:

The most important measure of success of the collaboration between LSOS and Hunters is Anand’s satisfaction with Wiktoria’s progress and changes in her approach to herself, her work, team and work processes.

Anand now has much more time to grow his business portfolio and create opportunities, and Hunters Harrow now has a successful manager with a strong mindset.

“ I have been working for an estate agency for the past three years and this has helped me as a person to improve my management skills and improve as a person. “

Wiktoria Kucharska